Support

Email support@glimra.app and we'll get back to you as soon as we can. Common questions first:

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not inside Glimra: iPhone: Settings → your name → Subscriptions → Glimra → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → Glimra → Cancel. Deleting the app does not cancel a subscription.

I re-installed the app. Where did my subscription go?

Open the paywall and tap Restore purchases. Your subscription is tied to your App Store / Google Play account, so it comes back on any device signed into the same store account.

How do refunds work?

Billing is handled by the stores, so refunds are too: request one via Apple's reportaproblem.apple.com or Google Play's order history. We can't issue store refunds ourselves.

How do I delete my data?

Profile → Delete all my data erases everything the app has stored (scans, routine, chat, settings) from your device. There is no server copy to delete; see the privacy policy.

Why does my score change between scans?

Lighting and time of day matter. For honest comparisons, re-scan in similar light at a similar time; the app nudges you toward this. Scores are cosmetic guidance, not a medical measurement.

Reminders aren't showing up

Check that notifications are allowed: iPhone: Settings → Notifications → Glimra. Android: Settings → Apps → Glimra → Notifications. Then make sure reminders are switched on in Profile inside the app.